This course introduces the student to skills and attitudes, which are fundamental to the process of helping others and which might be positively employed in a variety of settings. It has been formulated in such a manner that it will be of benefit to teachers, health care professionals, social workers, those involved in youth programs, and personnel management as well as those involved in, and supervising staff in business and commerce.
STUDY TIME 30 hours - Subjects included in this 6 lesson course:
Introduction - The Need for Active Listening
Establishing and Developing an Empathetic Relationship
Confidentiality, Crisis Intervention and Grief
Attending Skills, Non-Verbal Communication and Barriers to Listening
Active Listening and Paraphrasing
Reflecting Feelings, Summarizing and Questioning
Challenging, Goal Setting and Action Planning
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