Body language comprises almost 80% of human communication. It is of great importance in all business and social situations. When conflict exist between the spoken word and the messages the body sends out, body language is stronger, and people tend to believe the message they see rather than the one they hear. This course teaches the student how to "read" and use body language more effectively to avoid creating confusion and to maximize cooperation. It demonstrates how body language indicates aggressive, assertive and submissive behavior, and promotes an understanding of the difference between congruous and incongruous body language.
STUDY TIME 30 hours - Subjects included in this 6 lesson course:
An Introduction to Body Language Feeling Communication Games We Play
The Only You I Know Is Me Verbal and Non-Verbal Communication Masks We Wear
